Shipping policy
Effective date: 1 January 2026
Where We Ship
We ship to addresses within Thailand. If your location is not available at checkout, we are unable to ship there at this time.
Processing Time
Orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation, and where available, tracking details once your order is dispatched.
Delivery Time and Cost
Estimated delivery times and costs are shown at checkout before you pay, and depend on your location and the delivery method chosen:
- EMS by Thailand Post delivery: 2-4 business days - Free shipping
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, courier issues, or events outside our control.
Tracking
Where tracking is available, we will provide a tracking number so you can follow your delivery. Please allow up to 24 hours for tracking information to update.
Incorrect Address or Failed Delivery
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us because of a failed delivery or incorrect address, we will contact you to arrange redelivery, which may incur an additional shipping charge.
Damaged in Transit
If your order arrives damaged, please follow the claim steps in our Returns, Refunds & Cancellation Policy (contact us within 48 hours with photos and your order number).
Contact
For any delivery questions, contact us at ops@slightly.co