Refund policy
Effective date: 1 January 2026
At Slightly, we want you to be confident in every order. Because our products are skincare items, and for the safety and hygiene of all customers, the following policy applies.
All Sales Are Final (Except Damaged or Defective Items)
We do not accept returns or offer refunds for change of mind, or for products that have been opened or used. All sales are final, except where a product arrives damaged or defective, as described below.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, we will replace it or refund it. To make a claim, you must:
- Contact us within 48 hours of receiving your order; and
- Provide clear photographs of the damaged, defective, or incorrect item and its packaging; and
- Include your order number.
Once your claim is approved, you must return the item to us before a replacement is issued. We will provide return instructions and the return address when we approve your claim. After we receive and inspect the returned product, we will ship your replacement (or, where a replacement is unavailable, issue a refund to your original payment method). Please return the item in its original packaging where possible, and keep your proof of postage until the process is complete.
Order Cancellations
You may request to cancel an order before it has been dispatched by contacting us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled and this Returns policy applies. Where a cancellation before dispatch is approved, any payment taken will be refunded to your original payment method.
Non-Returnable Items
For hygiene and safety reasons, opened or used products, and any items marked as final sale, cannot be returned except where they are damaged or defective as described above.
How to Contact Us
- Email: ops@slightly.co
- Please include your order number in all correspondence.